PUBLICAT 09-08-2017  |  Expira la 13-10-2017

Customer Service Process Associate with French

Aplica Interviu

Candidatul POTRIVIT

You will work as part of a large and friendly team so it’s important to be a team player. We like excellent customer and communication skills as well as a problem solving attitude. A good level of French (at least C1 level) is mandatory and you will also need a good level of English (B2 level) to do the job right.

And we will value your willingness to learn!

You should be:

  • Self-motivated with ability to work both independently and as part of a team;
  • Organized personality with attention to details, able to work simultaneously on different projects;
  • Ability to handle client on one-on-one basis, via e-mails and calls; strong customer orientation;
  • Proficient knowledge of computers, the Internet and office automation;
  • Similar work experience (0 – 1 year);

DESCRIERE JOB

A Customer Service is responsible for providing support for various inquiries in a prompt, courteous, clear and concise manner! You will be responsible for fulfilling seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs) and for striving for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities.

General responsibilities:

  • Effective and professional verbal and written communication – both with internal and external customers, partners;
  • Active participation in the defined training courses and the practical implementation of the new skills in the work processes;
  • Keep working hours and break times according to the internal policies in certain cases based on the official working days of the given service region;
  • Participate in regular/ occasional teleconferences/ meetings with the Customer;
  • Participate in preparing customer reports;
  • Develop action plans to resolve operations issues and coordinate their implementation;
  • Know and understand the performance management policy and practice;
  • Understand and fulfil all regulations of the internal policies of the company;
  • Keep reporting rigor and enhance reporting in discussion with the supervision;

Beneficii

A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including:

  • performance based bonus,
  • meal tickets,
  • life & medical insurance.

Descriere Companie

GENPACT

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform, and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades we have been passionately generating impact for clients from the Fortune Global 500 and beyond, employing over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.