PUBLICAT 27-07-2017  |  Expira la 22-11-2017

Customer Support with Italian

Aplica Interviu

Candidatul POTRIVIT

What are we looking for?

An advanced Italian level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.

We are offering you a career therefore we will value your willingness to learn!

DESCRIERE JOB

You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.

  • Strive for quality work in handling phone calls, administering data bases and other customer service activities
  • Provide support for users requests for hardware, software, network and service issues
  • Log and keep records of users queries
  • Participate in preparing customer reports
  • Develop action plans and coordinate their implementation in order to resolve operation issue

Beneficii

  • A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team
  • The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth
  • An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance + many other benefits

Descriere Companie

GENPACT

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform, and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades we have been passionately generating impact for clients from the Fortune Global 500 and beyond, employing over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.