PUBLICAT 11-08-2017  |  Expira la 28-02-2018

Customer Support Agent (GERMAN)

Aplica Interviu

Candidatul POTRIVIT

Imagine a day at Stefanini - Take a look!

  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to client’s computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.


German speaker and looking for a job? Explore our career opportunities!
Your path to success requires:
• German – advanced level and English knowledge – at least medium level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.)
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.


You will be awarded for your success with:

  • Attractive salary package;
  • Contract for unlimited period of time
  • Up to 27 days Annual Vacation;
  • Bonus for referring new colleagues;
  • Private Medical subscription;
  • Public transportation reimbursement
  • Meal tickets;
  • IT and Soft skills training provided by our specialists;
  • Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
  • Friendly, fun and young team

Descriere Companie



Detalii Job


  • Client Service / Call Center
  • IT Hardware
  • IT Software

Tip Job

  • Full Time
  • Project Based
  • Summer Job


  • Sibiu


  • Entry-Level
  • Mid-Level