PUBLICAT 24-08-2017  |  Expira la 23-09-2017

Assistant Front Office Manager - Burj Al Arab

Aplica Interviu

Candidatul POTRIVIT

In order to be considered for this role, you must have a previous Duty Manager or Guest Services Manager experience with a minimum of 3 years’ experience in 5 star hospitality and has the ability to deal with high profile guests.

It is essential that you have good command of the English language (spoken and written); ideally a German language.

You should be proficient in Microsoft Office applications as well as Property Management System (Opera)


At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Designed to resemble a billowing sail, the Burj Al Arab soars to a height of 321 meters dominating the Dubai coastline. At night it offers an unforgettable sight surrounded by choreographed colour sculptures of water and fire. This all-suite hotel reflects the finest that the world has to offer.

About the Job:

An exciting opportunity has arisen for a highly motivated Assistant Front Office Manager / Guest Services Manager to join the Burj Al Arab. The main purpose of this role is to be responsible for the entire Front Office operations in the absence of the Front Office Manager.

  • Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction.
  • Oversees & completes any outstanding Front Office duty issues as per the handover.
  • Monitor and promptly respond to all CSI feedbacks relevant to Front Office.
  • Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
  • Prepares work schedule for Duty Managers/ Night Manager.
  • Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance, and conducting performance appraisals in line with company guidelines.
  • Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues & takes corrective action when required.
  • Assumes the role of controller in case of emergency situations until relieved by senior management.


This position offers a highly competitive salary and package which includes:

  • your own single room accommodation/live out allowance,
  • free transport to and from your place of work,
  • uniform, laundry services,
  • meals during working hours,
  • annual flight allowance,
  • medical coverage,
  • life and accident insurance,
  • retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Descriere Companie

Jumeirah Group

Jumeirah Group

Detalii Job


  • Tourism / Hotel staff

Tip Job

  • Full Time


  • Dubai


  • Entry-Level
  • Mid-Level
  • Student