PUBLICAT 02-10-2017  |  Expira la 06-04-2018

Accounts Process Associate

Aplica Interviu

Candidatul POTRIVIT

  • Higher education - Background in finance or in business economics would be an advantage
  • English: B1-B2
  • Any European language - B2
  • Work experience: at least 1 year
  • Required skills: 1 year in reconciliation, collections or cash application
  • Personality: teamwork, problem-solving, customer focus, willingness to learn

Working conditions:

  • 9 AM-6 PM (might have to do overtime depending on business requirement)
  • Might have to work on Romanian holidays depending on business requirement
  • Might have to travel as per business requirement


Ensure processing of all customers related invoices, credit notes and payments as well as accounts receivable communication with the purpose to accurately determine and timely collect all customer receivables; ensure appropriate reporting on the process performance.

  • Adjustments
  • Create manual invoices, credit note processing
  • Booking of incoming payments
  • Account maintenance
  • Customer master data maintenance
  • Cash application & reconciliation, Accounts reconciliation
  • Dispute management coordination
  • Handling Incoming Collection/Reclamation calls
  • Outgoing Collection calls
  • Sending and following up on Dunning letters
  • Check the billing process
  • Pre notification Letters for direct debit payers
  • Refund investigations
  • Dispute management coordination
  • Responding to customer queries (sending invoice copies, statements, account details, registering customer reclamations)
  • Responding to Related department’s queries (forward customer reclamations, reclamation follow-up, other queries)
  • Unapplied/unidentified payments clarification with customers
  • Overdue amounts reporting by month end closes

Main Tasks and Responsibilities

  • Booking of Incoming Payment: Bank Statement, Remittance advices
  • Credit note processing
  • Customer master data maintenance: New customer setup, Changes in the customer master data
  • Unapplied cash: Unapplied/unidentified payment investigation, Cash collected at the month end
  • Query resolution/Dispute management coordination: Verbal & Written Communication with client, Verbal & Written Communication with related departments.
  • Dunning letters/Collection letters: Issuing, checking and sending dunning letters/Collection letters

Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures, escalating of all unsolved/unclear issues to the team leader


A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.

Descriere Companie


Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform, and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades we have been passionately generating impact for clients from the Fortune Global 500 and beyond, employing over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 77,000+ employees and annual revenues of US$2.57 billion as of December 31, 2016.